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Single day ITSM gap analysis
On-premise consultation consisting of meetings with key holders in various aspects of the
service operations. A gap analysis will be performed based on templates that have developed
and refined for SaaS Service Management.
The gap analysis report will be delivered within three business days, presenting a 'report card'
of the service operation and highlighting areas for improvement and a proposal for corrective
actions.
Sessions include:
On-premise consultation consisting of meetings with key holders in various aspects of the
service operations. A gap analysis will be performed based on templates that have developed
and refined for SaaS Service Management.
The gap analysis report will be delivered within three business days, presenting a 'report card'
of the service operation and highlighting areas for improvement and a proposal for corrective
actions.
Sessions include:
- Ops Overview
- Change Management
- Incident Management
- Asset Management
- Availability Management
- SLA Management
- Event Management
Building / Improving Best Practices
Following the gap analysis report and recommendations, according to the findings and the
client’s priorities, implementation of any of the best practice(s) will be done.
This includes developing guidelines, customization of templates and workflows,
implementation of tools and coaching the service operations management.
more info...
Following the gap analysis report and recommendations, according to the findings and the
client’s priorities, implementation of any of the best practice(s) will be done.
This includes developing guidelines, customization of templates and workflows,
implementation of tools and coaching the service operations management.
more info...
Transition to SaaS (Learn about the impact)
A structured program leading from conceptualization to a full-fledged SaaS offering.
Covers every aspect of the transition from on-premise to on-demand.
Methodology
more info...
A structured program leading from conceptualization to a full-fledged SaaS offering.
Covers every aspect of the transition from on-premise to on-demand.
Methodology
more info...