Service readiness Gap Analysis
Suggested sessions for one day, on-premise, gap analysis.
(Note: the list below covers only a single layer of detail. The score
sheet is three levels deep)
Ops Overview
    •        Product demo
    •        Architecture
    •        Hosting solutions / data center
    •        Support / CRM
    •        Structure of Ops team
    •        What are SLAs and how are they being met?
    •        Who has access to production?
    •        Staging environment.
    •        Executive visibility into Ops
Gap analysis
Change Mgmt
    •        RFC
    •        Ops Maintenance Plan
    •        CAB
    •        Change DB
    •        Vendor changes
    •        Change windows / Calendar
Incident Mgmt
    •        24X7 coverage
    •        Detection / Recording
    •        Classification / Notification
    •        Escalation
    •        Investigation and Diagnosis
    •        Restoration / Closure
    •        Customer – component mapping
    •        Transparency
Asset mgmt
    •        Tools
    •        Maintenance
Availability Mgmt
    •        Dashboard
    •        Downtime budgeting
    •        SPOF analysis?
    •        Component Failure Impact Analysis (CFIA)?
    •        DRP?
Event Mgmt
    •        Monitoring
    a.        Network
    b.        Application
    c.        Synthetic transactions
    •        Alerts
    •        Contextual emails alerts
    •        Auto recovery
Optional - Security, SAS 70, Knowledge base
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