| Transition to SaaS |
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More service modules (continued from Transition to SaaS)
5. Planning
Goal – create a detailed project plan, roles and responsibilities to deliver a (pilot) on-demand offering
Participants - R&D, QA, Sales, Finance, PSO, CSO, IT
• Strategy
• Development path
• Application management solution
• Marketing
• Staffing
• Project plan
6. Operations – build a 24x7 SaaS Operation
Goal – build the operations group, processes, procedures and tools for running a highly available and
cost efficient
SaaS operation
Participants - R&D, QA, Operations, PSO, CSO, IT
• Staffing
• Hosting
• Staging/Testing environment
• Define Processes
• Performance testing and monitoring
• Monitoring
• Triage
• Reports
• Dashboard
• Best Practices
7. Expert services
Goal – build the Managed Services offering to allow an added value service and revenue stream
Participants - Operations, PSO, CSO
• Define services
• Define expertise
• Staffing
• Build knowledge base
• Productivity tools
• Marketing / Branding
5. Planning
Goal – create a detailed project plan, roles and responsibilities to deliver a (pilot) on-demand offering
Participants - R&D, QA, Sales, Finance, PSO, CSO, IT
• Strategy
• Development path
• Application management solution
• Marketing
• Staffing
• Project plan
6. Operations – build a 24x7 SaaS Operation
Goal – build the operations group, processes, procedures and tools for running a highly available and
cost efficient
SaaS operation
Participants - R&D, QA, Operations, PSO, CSO, IT
• Staffing
• Hosting
• Staging/Testing environment
• Define Processes
• Performance testing and monitoring
• Monitoring
• Triage
• Reports
• Dashboard
• Best Practices
7. Expert services
Goal – build the Managed Services offering to allow an added value service and revenue stream
Participants - Operations, PSO, CSO
• Define services
• Define expertise
• Staffing
• Build knowledge base
• Productivity tools
• Marketing / Branding